Lot Owners

If a Lot Owner is having complications with their Strata Management Company, they can lodge a formal complaint with SCA (WA) provided their Strata Management Company is a member with SCA (WA). 

SCA (WA) also has an advisory service for lot owners if they have questions about strata. Please note that this service is only available to SCA (WA) Members.

Jump to a category:

  • Strata basics

  • Accessing the advisory service 

  • How to make a complaint about your Strata Management Company

  • Council of Owners

  • AGM's

  • 10 Year Maintenance Plans

  • Insurance

  • Pets

Strata Basics

What are the benefits of strata?





What is strata?





What is the difference between a Lot Owner, Strata Company, Council of Owners, and a Strata Management Company?


Lot Owner A Lot Owner is an individual that owns a unit within a strata complex. Strata Company A Strata Company is the collective group of Lot Owners living within a strata complex. If you are a Lot Owner, you are a member of your Strata Company. Council of Owners The Council of Owners is a select group of elected Lot Owners. They are elected at each AGM. The purpose of the Council of Owners is to carry out the duties of the Strata Company. Strata Management Company The Council of Owners in many cases will employ a Strata Management Company to carry out some of the duties of the Strata Company. The Strata Managers act on behalf of the Strata Company, so they generally cannot make decisions alone.





Are you new to the concept of strata? We have addressed some of the basics in the below FAQ's to help give you a general understanding about the different parties involved in strata and why strata is necessary. 

Advisory Service

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

How do I become a member?


To join as an SCA (WA) member, please head to our membership page.




Who answers queries submitted to the advisory service?


We have a wonderful team of volunteers with extensive experience in the strata sphere providing responses through the advisory service. Each advisor must have over five years of experience as a strata manager.




Do I have to pay to submit a query?


SCA (WA) is a member-based organisation, so the advisory service is only available to members. If you are a member of SCA (WA), you can access the advisory service free of charge 5 times per membership year. If you wish to utilise the service for additional queries, you may do so on a ‘pay as you go’ basis for $25 per 15-minute phone call.




Are there questions that are unable to be answered by the advisory service?


The strata experts are only able to assist with strata specific questions. Occasionally, the advisor will refer you to an external source as they are not able to answer. In particular, the advisors are not able to give legal advice.





Strata Management Company

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

I'm unsure if my Strata Management Company is a member of SCA (WA).


If your Strata Management Company is one of our members, they will be listed on our directory. If the company does not appear when you search their name, they are not one of our members.




My Strata Management Company is a member of SCA (WA).


If you would like to make a complaint about one of our members, you will first need to read our Code of Conduct to ensure that your complaint breaches one of our sections. Once you have determined the section of the Code of Conduct being breached, you will need to complete an SCA Code of Conduct Complaint Form. For futher questions, please view our Guide for Making a Complaint document.




My Strata Management Company is not a member of SCA (WA).


If your Strata Management Company is not a member of SCA (WA), action must be taken through the State Administrative Tribunal. For information about lodging a complaint through the State Administrative Tribunal, please see Landgate's Guide to Strata Titles.





AGM's

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

What needs to be included in the plan?





Does my strata complex need a 10 Year Maintenance Plan?





What is a 10 Year Maintenance Plan?






Council of Owners

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

I'm unsure if my Strata Management Company is a member of SCA (WA).


If your Strata Management Company is one of our members, they will be listed on our directory. If the company does not appear when you search their name, they are not one of our members.




My Strata Management Company is a member of SCA (WA).


If you would like to make a complaint about one of our members, you will first need to read our Code of Conduct to ensure that your complaint breaches one of our sections. Once you have determined the section of the Code of Conduct being breached, you will need to complete an SCA Code of Conduct Complaint Form. For futher questions, please view our Guide for Making a Complaint document.




My Strata Management Company is not a member of SCA (WA).


If your Strata Management Company is not a member of SCA (WA), action must be taken through the State Administrative Tribunal. For information about lodging a complaint through the State Administrative Tribunal, please see Landgate's Guide to Strata Titles.





Insurance

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

What are the benefits of strata?





What is strata?





What is the difference between a Lot Owner, Strata Company, Council of Owners, and a Strata Management Company?


Lot Owner A Lot Owner is an individual that owns a unit within a strata complex. Strata Company A Strata Company is the collective group of Lot Owners living within a strata complex. If you are a Lot Owner, you are a member of your Strata Company. Council of Owners The Council of Owners is a select group of elected Lot Owners. They are elected at each AGM. The purpose of the Council of Owners is to carry out the duties of the Strata Company. Strata Management Company The Council of Owners in many cases will employ a Strata Management Company to carry out some of the duties of the Strata Company. The Strata Managers act on behalf of the Strata Company, so they generally cannot make decisions alone.





10 Year Maintenance Plans

The SCA (WA) Advisory Service is a way for Lot Owners to ask their strata questions to impartial strata experts. This service is available to all of our Lot Owner members.

What needs to be included in the plan?





Does my strata complex need a 10 Year Maintenance Plan?





What is a 10 Year Maintenance Plan?






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