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New Voluntary Embedded Network Code of Practice

Did you know the Voluntary Embedded Network Code of Practice is here? What does it mean for the Strata Sector? How will it affect you?


What is the Voluntary Embedded Network Code of Practice?


The Voluntary Embedded Network Code of Practice is an optional precursor to the Mandatory Embedded Network Code of Practice expected to become enforceable in early 2026. The objective of the Code is to ‘define standards of conduct in the supply of Electricity and related services to Customers by an Embedded Network Seller (ENS)’.


The Code outlines requirements for all Embedded Networks which it defines as a distribution system located on a property that supplies at least one customer who is not a person in control of that system.


Who is an Embedded Network Seller (ENS)?


An ENS is the person responsible for the supply of Electricity to Customers in an Embedded Network – either the person who has the contract for purchase of Electricity from the Grid or a person approved by the ‘Coordinator of Energy’ as the ENS. This is likely to be the Council of Owners and will require involvement from Strata Managers to implement and adhere to the codes requirements.


How will this affect Lot Owners and Strata Managers?


The Code of Practice imposes obligations on the ENS to meet certain energy supply documentation, billing, information and disclosure requirements. When the Code becomes enforceable all obligations of the code would need to be followed.


What are the key requirements of the Code of Practice that will affect you?


The Code of Practice is extensive, here are just a few key requirements that might impact you:


  • The ENS must have a supply agreement with each Customer (Owner) within the Embedded Network.

  • An ENS must provide each Customer (Owner) with a written disclosure statement outlining details of an individuals supply arrangements including tariff, renewable assets installed, ENS contact and information on what an embedded network is.

  • A Bill must be issued to the Customer (Owner) at least every 60 days. For billing cycles that differ from this verifiable consent must be obtained however this cannot be more than 100 days.

  • Bills must set out, amongst other things, the amount of any arrears or credit a Customer (Owner) has.

  • If informed that a Customers (Owner) supply address requires Life Support Equipment, the ENS must record and keep a register of this.

  • The ENS must have policies or procedures covering financial hardship, domestic violence and dispute resolution.


What action should Lot Owners and Strata Managers take?


It’s time to become informed of the proposed obligations and the  best way to be prepared

is to sign up and register your embedded network for the Voluntary Code of Practice.


Why act now?


The Code of Practice shifts how many properties will have to operate. Signing up and providing feedback on the Voluntary Code of Practice will give the strata sector opportunity to ensure it works for you.


Familiarising yourself with the Voluntary Code will give you a head start when the mandatory obligations come into effect ensuring you can be compliant ahead of time.


Where do we get more information?


The Voluntary Embedded Network Code of Practice is available on the WA Government Website (search for Energy Policy WA).


Existing customers of Energy-Tec are aware that we are always ready to provide the professional advice, data and information required to assist you to navigate through these proposed changes.


With the spotlight now clearly on the Voluntary Embedded Network Code of Practice requirements, and its mandatory implementation looming, it is the perfect time to review your embedded network billing arrangements to ensure it is meeting the billing and charging obligations, making certain lot owners and tenants in your complexes are being fairly charged for their electricity.


This article was brought to you by Energy-Tec 


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