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PROGRAM

Program

CHU SCA (WA) 2023 Welcome Cocktail

Optus Stadium, Goodwood Restaurant, Gate D,

333 Victoria Park Dr, Burswood WA 6100

Sponsored by CHU Underwriting Agencies

Thursday 23 November 2023

6:30pm - 9:30pm 

Dress Code: Smart Casual 

Glam up and get ready to party as we officially begin the conference with a bang. Join us and enjoy the glamorous ambiance, spectacular food, and of course the wonderful company. 

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CHU SCA (WA) 2023 Convention

Friday 24 November 2023

9:00am - 3:35pm

Dress Code: Smart Casual

CPD Points: 4 SCA CPD Points

Emerging Tech & Innovation - Demographic Shifts - Future Workplaces - Government & Urban Planning

8:00am - 9:00am

Registration, Exhibition and Networking Opportunities

Arrive early, register and head into the exhibition room to meet our exhibitors and other delegates.

9:00am - 9:25am

Welcome

Master of Ceremony, Verity James
Welcome to Country, Go Cultural
SCA (WA) President
, Andrew Chambers

9:25am - 9:55am

Where is AI taking us?

Ming Johanson

At At this crucial juncture in history, technological strides have positioned artificial intelligence (A.I.) as a catalyst for revolutionary change across industries and economies. This talk stresses that A.I. and innovation transcend fads, marking a substantial paradigm shift demanding attentive action and accountability. As we navigate uncharted A.I. terrain, its potential to propel progress underscores the need for conscientious ethical stewardship to global betterment.

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9:55am - 10:30am

Future Strata Reforms

Greg McGuire, Scott Bellerby and Alisha Fisher

Greg McGuire, Principal Policy Advisor at Landgate will provide an overview of ongoing and future strata reforms, with a specific focus on the proposed changes to the Educational Requirements for Strata Managers.

 

This panel discussion features our SCA National CEO, Alisha Fisher together with our WA representative on the SCA Australasia Board, Scott Bellerby, who’ll provide an update on:

 

  • SCA's Registered Training Organisation (RTO) status.

  • The importance of becoming Strata Management Practice Standard accredited.

  • The Professional Standards Scheme, and what this means for you.

 

These significant achievements underscore SCA's commitment to elevating standards for Strata Managers.

10:30am - 11:10am

Morning Tea Break

Make the most of this opportunity to grab your cuppa and connect with exhibitors for your chance to go into the prize draws and simply get networking with sponsors and fellow peers.

11:10am - 12:15pm

Preparing to Pivot: Anticipating the needs of strata communities

Dr Nicole Johnston

Demographic shifts are reshaping communities globally and creating new opportunities and challenges for businesses, governments, and individuals. This convention sub-theme will provide valuable insights into emerging trends in strata and future changes, including the rise of millennials and Gen Z, evolving consumer behaviour, and increasing community diversity. Delegates will gain practical knowledge on how to adjust to these changes and establish workplaces and services that are more inclusive and responsive to the evolving population. 

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12:15pm - 1:45pm

Lunch Break

Collect lunch and spend time among sponsors and peers, as you continue to connect and chat.

1:45pm - 2:20pm

Advancing Technologies in Strata Design - Beach Shack Scarborough Case Study

Patrick Przeradzki and Dave Wilson

The Strata Manager is facing many challenges in an unprecedented pace of change. How can Designers, Developers and Technology help overcome some of the barriers? 

 

The use of good design principles and technology can help bridge the gap to make the process more manageable. These include building software applications and communication tools.

 

Architects should consider the needs of Strata Management when designing buildings. We need to work collaboratively to create a smooth transition from construction to strata management. Everyone has a role to play in this journey.

 

We’ll explore what’s new in Perth building architecture and development, including The Beach Shack in Scarborough, winner of the 2022 WAAA Winconect Apartments Awards for Excellence – Innovation and Technology, designed by Plus Architecture to achieve high environmental efficiency standards and incorporate advanced technologies.

2:20pm - 3:25pm

Service Disrupted: How to Thrive in the New Era of Service

Chris Smoje

Over time the term “customer service” has been so simplified that its definition has become inaccurate. To change, we need to unlearn what we know about service and re-learn it in a contemporary context.

 

We must first look at some of the common perceptions that team members have towards their customers. Terms like, ‘demanding’, ‘entitled’, and ‘full of complaints’ need to be shifted, and this can’t be done if we continue to have a dated perception on what customer service is. 

 

It’s the longstanding disconnect between the way customers are perceived, and the appetite for improvement, that has seen service left behind, while businesses and the marketplace advance.

 

The first part of this session will focus on how customer service has changed and how to catchup to where it needs to be, whilst the second part looks at how we must change to become customer service experts in cultures that serve.  

 

Participants will be empowered to identify core assumptions, overcome controversial views and eliminate ambiguity to stay focused on achieving a service culture and identify how this all fits in the role of a leader.

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3:25pm - 3:30pm

Draw the door prizes

3:30pm - 3:35pm

Convention Concludes

CHU SCA (WA) 2023 Strata Community Excellence Awards

Crown Perth

Friday 24 November 2023

6:30pm - late (Formal proceedings begin from 7.00pm)

Dress Code: Formal

Theme: A Splash of Red

Venue: Crown Perth, Great Eastern Highway Perth Western Australia 6100

Across eleven categories, the annual CHU SCA (WA) Strata Community Excellence Awards recognises and rewards businesses and individuals who make a significant contribution to the strata industry and community.

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